February 22, 2021
Las Vegas, NV–Southern Hills Hospital and Medical Center wants to congratulate Madison Hall and Rhiannon Key on being our quarter 4 Daisy Award Winners.
Madison and Rhiannon were nominated by a patient’s son in a letter to the hospital. The patient was diagnosed with COVID and was admitted for care. Due to the pandemic, Southern Hills Hospital was not allowing visitors for COVID positive patients. Knowing the difficulty this posed for both patients and their family members, nurses Madison and Rhiannon stepped up for this family.
In the letter the son detailed how close he was to his mother because he was an only child and said how hard it was to watch his mother struggle with COVID19.
“Two of the nurses on your third floor nurses station (ICM floor) surpassed all of my expectations. In the face of a surging pandemic, they provided a level of guidance and emotional support for both my mom and me that was extraordinary.”
The son wanted to personally thank Madison and Rhiannon for going above and beyond for his mother. He said they not only cared for his mother but took time to connect with him as well.
Despite the hospital staff’s best efforts, the 83 year old patient was losing the battle with COVID19. It was ultimately decided that the patient would be transferred to hospice. Nurses, Madison and Rhiannon walked the son through the whole process and even helped coordinate a final conversation between the two.
“During this time, my mother was lucid, coherent, and we shared one of the most beautiful conversations we have ever had.”
Southern Hills Hospital and Medical Center want to thank Madison Hall and Rhiannon Key for their outstanding care that left a lasting impression on the family of this patient.
The Daisy Award for Extraordinary Nurses is a national award program celebrated in 21 countries and more than 3,500 healthcare facilities around the world. Nurses can be nominated for the award by their colleagues or by patients.